FAMILIES FIRST TELEHEALTH—VIRTUAL VISIT WITH A FAMILIES FIRST PEDIATRIC (FFP) PROVIDER AT HOME

If your child is sick, but unable to travel to the doctor’s office, Families First Telehealth lets you control when and how to see the doctor. Telehealth lets you speak with a pediatric provider online over a live video chat using your wireless device or computer’s camera and microphone without leaving your home. All audio and video footage recorded during your telehealth visit is private and secure. Families First Telehealth visits meet all federal patient privacy requirements.

Starting your telehealth visit is easy.

 

WHAT DO I NEED?

You must have the following items to start a telehealth urgent care visit:

  1. a desktop, laptop, tablet, or smartphone with a working camera and microphone
  2. an updated web browser (either Google Chrome, Mozilla Firefox, most smartphone browsers work as well)
  3. Credit Card or Debit Card for payment

Simply call the office and our receptionists can make a telehealth appointment for you. You will then receive an email with the instructions on how to start the visit. One of our staff members can guide you through any technical questions you have.

 

HOW MUCH DOES IT COST?

There is a $75 fee for a standard 15 minute telemedicine visit. If your provider determines they cannot adequately evaluate your child during the telehealth visit, and an FFP in-office visit is necessary, your entire visit charge will be credited to a same or next-day visit. This will apply only if your provider determines that a proper diagnosis cannot be made via telemedicine.  This does not include a follow-up visit, any new or worsening symptoms needing to be addressed or any visit to a non-FFP facility.

Some insurance companies do cover Telehealth visits, but it is not typical, and we always recommend you check with your health insurance provider to be sure. You would need to submit this claim to your insurance provider if you’d like to try to be reimbursed for the visit.

 

WHAT ARE THE MOST COMMON TELEHEALTH CONDITIONS?

You can consider a telehealth visit for many of the same reasons for which you would see your pediatric provider, but it is generally best for more straight-forward illnesses or rashes. A more serious illness or complex problem should be addressed at a regular office visit.  In addition, because controlled substances will not be filled during a telehealth visit, routine med checks should generally be regular visits. There are limitations to Telehealth, the most important being that measuring vital signs and a thorough physical exam are not possible, which may be necessary to make an exact diagnosis. This is particularly true for younger or non-verbal patients.

 

During your telehealth visit, your provider can prescribe medications for you and send prescriptions to the pharmacy of your choice. However, there are instances where prescribing certain medicines (such as an antibiotic) may not be appropriate if it doesn’t appear to be in your child’s best interest.

 

If it appears that, for a proper diagnosis, some quick labs need to be drawn (rapid strep, influenza, urinalysis) or a therapeutic shot (rocephin/decadron) given to confirm or treat the diagnosis, we can perform those procedures in the office at the discretion of the Telehealth provider.  This can be done as a nurse visit at any FFP facility, typically taking less time as you will NOT need to be seen by a provider.

 

WHO WILL TREAT ME?

A designated provider from Families First Pediatrics will see you during your telehealth visit. If you would like an office visit with your primary care doctor, please call the office.

 

CAN I USE FAMILIES FIRST TELEHEALTH FOR MYSELF OR IF WE HAVE NEVER BEEN SEEN AT FAMILIES FIRST PEDIATRICS?

Families First Telehealth is available for established patients under age 21. Please schedule separate appointments for each child you wish to receive care. For legal reasons beyond our control, if you are not in the state of Utah when you want to be seen, we are unable to schedule a visit.